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1873 discussions

Re: [SURBL-Discuss] How long does your removal process take?
by Heather Nagey 15 Jun '09

15 Jun '09

Thank you very much for your intervention. I was beginning to despair... Our customers will appreciate being able to get their mail! Regards, Heather On 13 Jun 2009, at 11:00, discuss-request(a)lists.surbl.org wrote: > Your domains are no longer blacklisted. Heather Nagey Customer Services Manager Runtime Revolution Ltd http://www.runrev.com

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Need some help finding the cause of WS listing (solution-devis.com, tranquillitesante.fr)
by Stéphane BERTHELOT 13 Jun '09

13 Jun '09

Hello everyone, Both domains in subject line are managed by one of my customers. They carefully pay attention to send only to optin emails by themselves but they often rent email sending platform services and ask them specifically to only use optin email databases. I'm quite sure one of those platforms didn't respect the rules and both domains are on WS list. I would like if possible to know as much details as possible from the original email triggering the blacklist. They usually use many ESP at the same time for different services that direct to those domains. Those ESP are almost all the time professionnal and do a careful job but it seems this time one didn't. Having many emailings at the same period, getting some details would allow me to make them file a claim (or at least cancel their contracts) with the one that sent UCE with their domains listed and ask delisting with much more knowledge of what happened exactly, making sure it doesn't anymore. Thanks in advance a lot for any help, Regards, Stephane. -- (Logo EmisFr) *Stéphane BERTHELOT* EmisFR /Infogérance, Sécurité et Serveurs, Développements métier et spécifiques/ 10 rue Mazagran, 54000 NANCY, France http://www.emisfr.com Tel/Fax.: +33.3 83 32 25 75

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How long does your removal process take?
by Heather Nagey 12 Jun '09

12 Jun '09

Dear list members, I have completed your removal form, twice, at an interval of several weeks. After waiting some time to see if this would have any effect, I emailed your whitelist address on 9th June. So far, nothing has resulted. I am attempting to get on-rev.com removed from your blacklist since we are a legitimate business, with opt in mail lists, and your listing is preventing our paid up customers receiving mail from us regarding the product they have purchased. I'd appreciate some guidance on the next step, since my actions so far have not produced any results. At a very minimum, I'd like to know why we are on this list, since I cannot see a reason for it, and this domain was only registered by us a few month back. It seemed that the minute we started using it, we encountered this problem. Perhaps someone previous to us was using it for something? Regards, Heather Nagey Customer Services Manager Runtime Revolution Ltd http://www.runrev.com and http://www.on-rev.com

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

At 22:43 02-06-2009, Jeff Chan wrote: >This December 2007 paper "The Great DNS Wall of China" suggests that >Chinese ISPs are (being forced to) distort DNS results for domains >that contain certain strings: David Funk posted a message about a stale configuration causing bogus responses. On the surface, that may explain the behavior. However, it does not explain the malformed packets. We could theorize that the incorrect results are due to some corruption (broken nameserver, etc.). Based on other rough tests I conducted, I don't think so. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 03 Jun '09

03 Jun '09

At 18:04 02-06-2009, SURBL Role wrote: >The 202.106 servers seem to be giving the right results now: These servers are still giving the wrong results. You may wish to test for flickr.com.multi.surbl.org too. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 02 Jun '09

02 Jun '09

Hi Raymond, At 14:43 02-06-2009, Raymond Dijkxhoorn wrote: >So able to reproduce this. But its depending what machine you are using, >what reply you get. On some if get random results, on others i get >nxdomain, on this exact same server. I can reproduce the above. I suggest dropping 202.106.182.243 too. Regards, -sm

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Re: [SURBL-Discuss] Lookup web page not showing blacklisted urls?
by SM 02 Jun '09

02 Jun '09

Hi Raymond, At 14:22 02-06-2009, Raymond Dijkxhoorn wrote: >surbl.org nameservers, or multi.surbl.org nameservers? >Two different things. It's one of the multi.surbl.org nameservers. >For the first i dont see issues, for the second, its only rbldnsd servers >so wonder how this could be.... I sent Jeff an email. The behavior looks more like policy enforcement instead of a rbldnsd server issue. Regards, -sm

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Lookup web page not showing blacklisted urls?
by Chip Campbell 02 Jun '09

02 Jun '09

There are sites which return with IP addresses to dns lookups, but which report as "not blacklisted" when I submit them to the lookup web page. For example, % dig +short twitter.com.multi.surbl.org 4.36.66.178 % dig +short test.surbl.org.multi.surbl.org 127.0.0.126 But when I enter twitter.com into http://george.surbl.org/lookup.html, it says "twitter.com is not blacklisted" in a green box. Same for test.surbl.org. What am I missing? Chip C Toronto

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Re: [SURBL-Discuss] Blacklisted for no good reason
by Chris Santerre 18 May '09

18 May '09

> The emails were sent from the band's domain, > mollysrevenge.com, using the commercial newsletter service, FanBridge. > I do not speak for SURBL. FanBridge was listed, not your band domain. You are prbly clean as a whistle. You just chose the wrong partner. > So how am I supposed to deal with this? You complain to Fanbridge, or to the people that blocked you. As said before, SURBL does not block spam anymore then the Better Business Bureau stops you from walking into a Jiffy Lube to get your oil changed. > Fanbridge is a legitimate > business That is not capable of using clean email lists. Proven time and time again. >with thousands of customers. The number of customers has no bearing on this. > I have no idea why you > chose to > blacklist them and I don;t really care, That's a great way to get the antispam community on your side. Tell us you don't care. > all I know is that > legitimate > emails are being intercepted as a result and that's an unacceptable > situation. Yes it is. Its very unacceptable. We don't like spam, and people made a list of people who send spam. Some of us use it. Its not mandatory. > If this happened with USPS mail, you'd be guilty of a > felony. The internet is not ruled by US law. > Catchall solutions to internet spam that result in legitimate emails > being blocked are unacceptable. You got that right! We all understand that. But SURBL is not a catchall. No one is made to use the list. And everyone is clearly told that blocking emails based on the list is prbly not a good idea! But those of us with clean inboxes do, and it works, and we thank SURBL. Good Luck, Chris Santerre

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In response to May 8th "Help!!!' posting
by Peter Haworth 18 May '09

18 May '09

Hear, hear to this post! Emails to my band's legitimate, opted-in mailing list were recently blocked because the newsletter service we use is blacklisted on this site. I can't even mention the name of the service in this email because it then gets rejected by my ISP when I try to send it! This is a ridiculous situation and saying that you are not blocking anything is an unacceptable denial of responsibility. You are providing the means for email to be blocked and recommending ISPs use it so accept your responsibility. What I and anyone else sending out legitimate emails must have is a way for our emails to be delivered and NOT classified as spam. Cavalier approaches to blocking spam which cause havoc to legitimate emails are just not acceptable. > You missed my point. When I tried to send email to the whitelist > address given, it > was rejected. > > All I'm saying is that people should be given an opportunity to > clear their name. > Your system assumes that the blacklisted domain has been sending > advertising and > you want to judge whether it's spam or not. If we don't use the > domain for > advertising, we have no way of complying with your form > requirements. When we > tried to contact you using the alternate method, our email was > rejected by your > servers, because it is on your blacklist. > > I understand that you are not blocking anything, but recommending it > to people who > trust your list results in the same thing. We have to go to each > recipient and ask > that they stop using your list in order to get our mail through. It > would be > better for all concerned, to make it easier to correct the problem > at it's source. > > The present system clogs up the list with things that should be > handled in > private, and results in people having to drop your service in order > to receive > legitimate email. That means the spammers win. > > BTW, How would blacklisting a domain NOT hurt legitimate email from > that domain? > > > > Raymond Dijkxhoorn wrote: > > Hi! > > > >> "We just do not handle delisting requests on the mailinglist. > Thats not > >> what is is here for." > >> > >> That is understood. What is not understood is why it is so hard > to get a delisting > >> request through proper channels, that many have to resort to this > list out of > >> desperation. If we don't have the magic formula to get the site > to accept our > >> request, and our mail is rejected, what are we supposed to do? > >> > >> You call us spammers and slam the door in our face. As bad as > spam is, I think it > >> is worse to interfere with legitimate email and provide no way to > report mistakes. > > > > With every list there will be people saying it will hurt their > legitimate > > mailflow. We do not block anything hoewever. Its every > mailproviders free > > choise to pick a list for filtering mail. > > > > If your delisting request wasnt handled like you expected drop a > not on > > whitelist at surbl.org and we will follow up with you there. > > > > Thanks, > > Raymond. > > _______________________________________________ > > Discuss mailing list > > Discuss at lists.surbl.org > > http://lists.surbl.org/mailman/listinfo/discuss > Pete Haworth http://www.mollysrevenge.com http://www.sonicbids.com/MollysRevenge http://www.myspace.com/mollysrevengeband

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